The world of big enterprise applications certainly seems farawayfrom my usual interests in rich user experiences, individualsensemaking tools, text analytics, information flow and so on. The big applications of ERP, CRM, SCM, HR, SRM and so on from SAPand Oracle including PeopleSoft and Siebel are predominatelyabout organizational control, orderliness, and efficiency. Yet, see distinct leaning toward the themes of intelligenceand knowledge processes above and even beyond the systems of record.
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